Inclusiveness and human rights at the forefront. Accessibility of e-government services and tools for citizens in Ukraine. Report on the research results

At the request of the United Nations Development Program in Ukraine, Info Sapiens research agency in partnership with the National Assembly of People with Disabilities of Ukraine conducted a study of the accessibility of e-government services and tools for citizens in Ukraine.

The objective of the study was to combine an assessment of accessibility features and compliance with universal design principles in Ukrainian services with a brief analysis of the latest European norms and standards in this area.

As part of the study of websites and platforms containing e-government elements, 82 websites and 7 service platforms in Kyiv were tested from November 5 to December 9, 2020.

The document contains a number of recommendations aimed at improving the accessibility of e-government services and tools for citizens in Ukraine.

Download the study.